03-25-2022 12:03 PM
Since the lastest rehaul of the google home app look. My Smart lock no longer shows up as green in the google home app when it is locked or blue when unlocked.
It just shows a lock symbol without any details. The app already never gave an option to lock/unlock within but this new update requires me to open the lock app to figure out the status which is inconvenient.
04-02-2022 05:03 PM
Use the nest app. Google home was written when the software designers were on vacation. They hired 5 year olds gave them crayons and said design a home hub app. Google kept the app. Use the nest app it actually works
04-04-2022 08:54 AM
Hey there,
Sorry to hear about the issues that you're having, as I understand that they can be confusing but I definitely wanted to stop by and see how I could help.
I appreciate you taking your time to let us know this feedback. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.
Please let us know if you have any other questions.
Best regards,
Garrett DS
04-07-2022 03:23 PM
Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.
Best regards,
Garrett DS
04-07-2022 03:28 PM
Hi there!
I would like the home app to show with a visual indication whether the smart lock is locked or unlocked as it did previously. Now it does not.
Thanks
04-11-2022 09:10 AM
Hey there,
Since we are going to take this feedback and pass it forward, I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS