No Nest app notifications on Pixel 8

[VK2023]

Moving from a Pixel 7 to Pixel 8, I do not receive any notifications from any of my Nest devices through the Nest app. I still receive the notifications on my Pixel 7 and my wife who has a Pixel 8 receives them also, so the app is pushing them.

I have done a hard reset on the Pixel 8 and I have verified all the notification settings are correct in the Nest app.

UPDATE: Notifications just suddenly started working. No idea why

[Lance_L · Accepted solution]

Hey folks,

I have a quick update from the support team. They’re asking everyone to try the additional steps below:

• Disable and then re-enable notification permissions via Android app settings (long-hold Nest app icon > App info > Permissions).
• Toggle notifications off in the Nest app, wait 60 seconds, and re-enable.

If the issue persists, for those who haven't done so already, please provide the following details so we can investigate further:

• Make and model of all the mobile devices used to test.
• Android OS version.
• Nest app version. 

Let me know how it goes.

@mheschl, thanks for providing your device information. Please try the suggested steps above and check if they fix the issue.

Thank you all for your patience while we work on this.

Regards,

Lance

[JediMasterPeppy]

Can you upload the transcript please?

I think this needs to be public.

[Moffa]

Thanks for contacting support.

You can find a copy of the conversation you requested below.

Chat transcript for case: 9-3205000036611

May 9, 5:02 AM (Pacific Time)

5:02:34 AM Pam: Pam joined the conversation

5:02:35 AM Jonas joined the conversation

5:02:38 AM Pam: Welcome! Your Case ID is 9-3205000036611. Refer to this if you need to contact us again.

5:03:10 AM Pam: Hello! Thanks for contacting Google, you’ve reached Nest Aware Premier Care. My name is Pam and I am a Nest Aware expert. I will be assisting you today. How are you doing today? 

5:03:24 AM Jonas: Fine thanks you?

5:04:14 AM Pam: I can see that you are not able to get push notifications on your pixel 8 pro phone from Nest. Is that correct?

5:04:26 AM Jonas: Yes.

5:04:48 AM Jonas: I have been in touch with you before 3-2597000036458

5:05:23 AM Pam: Please help me with the case ID

5:05:34 AM Jonas: 3-2597000036458

5:06:44 AM Pam: Please be assured, I'm going to do everything I can to resolve it for you. 

5:06:55 AM Pam: Before we proceed further, can you please confirm with me your full name, email address and phone number, so that we can connect with you in case the chat gets disconnected.

5:07:31 AM Jonas:  @Gmail.com +358

5:08:07 AM Pam: Thank you for providing the details.

5:08:09 AM Pam: In order to verify you over SMS, I will need to send you a message with a verification code. Standard rates apply. Would you like me to send the code now?

5:08:19 AM Jonas: Yup

5:08:25 AM Pam: Once you receive it, read the confirmation code back to me so I can verify it and you'll be authenticated!

5:08:55 AM Jonas: G-472911

5:09:14 AM Pam: Thank you for verifying the account.

5:10:40 AM Pam: When did the issue start?

5:11:09 AM Jonas: When I got the pixel 8 pro

5:11:30 AM Jonas: Worked just fine with my pixel 7 

5:11:30 AM Pam: It’s unfortunate that you have to go through such an experience.

5:11:41 AM Jonas: Yes it is.

5:12:03 AM Jonas: Works on my wife's Samsung s24 as well 

5:12:19 AM Jonas: I get e-mail notifications 

5:13:15 AM Pam: Thank you for letting me know.

5:13:49 AM Pam: Were there any changes to the Wi-Fi network?

5:14:25 AM Jonas: No. No changes apart from the new phone.

5:15:03 AM Jonas: I have understood that this is an issue with this particular phone model.

5:15:36 AM Pam: Are there any Activity Zones set up for the camera?

5:15:48 AM Jonas: No

5:16:32 AM Pam: Has the camera been moved recently?

5:17:05 AM Jonas: No

5:18:43 AM Pam: Please uninstall and reinstall the app

5:19:13 AM Jonas: Have done that also. Do you want me to do it again?

5:19:47 AM Pam: Yes please.

5:19:53 AM Pam: Please ,make sure both the Do not disturb and Airplane mode features are not enabled on the device

5:19:54 AM Jonas: Ok.

5:20:09 AM Pam: check if Away-only notifications is disabled.

5:21:12 AM Pam: Look for any update in your phone

5:21:22 AM Jonas: As I wrote earlier i get e-mail notifications. 

5:22:12 AM Pam: Please allow me 3 to 5 minutes while I check this for you

5:27:32 AM Pam: Thank you for being online.

5:29:40 AM Pam: Please allow me another 3 to 5 minutes

5:34:06 AM Pam: Thank you for being online.

5:34:39 AM Pam: Please try this steps 

Open the Google Home app .

Tap Settings Notifications.

Select General notifications.

Turn any notifications on or off.

5:35:39 AM Pam: Please let me know once you are done.

5:37:20 AM Pam: I haven't heard from you in a while. Are you still with me?

5:37:56 AM Jonas: Yes I'm here.

5:38:09 AM Pam: May I know which app you are using?

5:38:39 AM Jonas: The Nest app.

5:39:21 AM Pam: Did you try using the Google home app

5:39:43 AM Jonas: Yes I have tried that also.

5:40:08 AM Pam: Thank you for letting me know.

5:42:27 AM Pam: Please allow me 3 to 5 minutes while I check this for you

5:47:19 AM Pam: Thank you for being online.

5:48:11 AM Pam: Open the Google Home app Google Home app.

Tap Favorites or Devices .

Tap and hold your device's tile More More menu Settings .

Select Notifications.

Here's more information about notification settings that you can change for your camera.

Push notifications

Tap the switch to enable or disable push notifications for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed in to the app.

5:48:19 AM Pam: Please try this steps

5:49:43 AM Pam: I haven't heard from you in a while. Are you still with me?

5:49:52 AM Jonas: Yes

5:50:06 AM Jonas: Doing what you asked me to do

5:50:20 AM Pam: Sure

5:51:54 AM Pam: Please let me know once you are done.

5:52:45 AM Jonas: Can't find a setting for push notifications 

5:52:53 AM Jonas: In the home app

5:53:57 AM Pam: Okay upon checking all the details, unfortunately Pixel 8 is not compatible for the push notification

5:54:19 AM Jonas: You're kidding.

5:54:26 AM Pam: I'm sorry for the inconvenience caused to you.

5:54:38 AM Jonas: Flagship phone and all.

5:55:13 AM Jonas: Why this wild goose chase then?

5:55:59 AM Pam: I understand your concern.

5:57:27 AM Jonas: I do not accept this. In chats online this issue has been discussed and some people have got the push notifications working on the Pixel 8 pro.

5:58:59 AM Pam: I understand that you are not satisfied with the situation, and I apologize for any inconvenience this has caused you.

5:59:32 AM Jonas: As I wrote, I don't accept this. 

5:59:48 AM Jonas: I want a better explanation. 

6:00:34 AM Jonas: How can Google's flagship phone don't work with your apps??

6:01:00 AM Pam: I understand your frustration

6:02:17 AM Pam: I will consult with my senior team and if there is any additional update or steps in this case I will let you know the update in your email

6:02:24 AM Pam: Is that okay with you?

6:02:34 AM Jonas: I want my money back. For both the phone and for what I paid for Nest aware.

6:03:33 AM Pam: I am sorry but we do not have option for that

6:03:42 AM Jonas: And all my four cameras.

6:03:56 AM Jonas: This is ridiculous.

6:03:57 AM Pam: I will consult with my senior team and will let you know the update

6:04:31 AM Pam: I will try my best to find a resolution

6:05:08 AM Jonas: How do I get a transcript of this conversation?

6:05:41 AM Pam: I will send you the transcript after the chat ends

6:07:15 AM Jonas: Perfect. I will publish it in every forum I can find concerning this issue. There are many. And not in one single one anyone has been told this.

6:07:41 AM Pam: I understand your frustration

6:07:51 AM Pam: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG?sjid=6728869729243338336-AP

You can use this link regarding your opinion on Google policies

6:08:20 AM Pam: We will appreciate your feedback. I understand that you are not satisfied with the situation, and I apologize for any inconvenience this has caused you. I will be sure to document your concerns so that we can review our policies in the future.

6:08:52 AM Pam: Is there anything else that I can help you with?

6:09:41 AM Jonas: I understand this is not your fault. But for **bleep**s sake.

6:10:28 AM Jonas: Why was I not told this when I first contacted you? Months ago.

6:10:35 AM Pam: Thank you for understanding

6:10:57 AM Pam: I am sorry for the inconvenience caused to you.

6:11:27 AM Pam: I understand your frustration, but I'd like you to stop using offensive language

6:11:33 AM Jonas: Yeah yeah. Please be sure to send me the transcript.

6:11:40 AM Pam: Sure

6:11:45 AM Pam: Is there anything else I can help you with today?

6:12:04 AM Jonas: No. Google's made my day. 

6:12:19 AM Pam: Thanks for being patient and understanding throughout the chat. It was a pleasure to assist such a wonderful customer.

6:12:25 AM Pam: “There’s a short survey coming up. Google/Google Nest would appreciate your feedback about your experience today. 

Thanks for co

ntacting Google.

Have a great day!"

6:12:29 AM Pam: Pam left the conversation

6:12:29 AM Pam: Pam ended the conversation

[Ahmedkais]

That's a piss take! Like I said my wife went for the pixel 8 pro from 6 and it's working for her. But for me no as I still have pixel 6. Utterly unacceptable from Google! They're taking the piss

[JediMasterPeppy]

Just..... Wow.

I'd like to think it's because Google is spending all this time moving legacy Nest Devices (although the Nest Doorbell Wired is actually still a live sold device in the EU and UK!!!) from the Nest App to the Home App, therefore removing the problem.

But being there is still absolutely no news on this after almost 2 years, I'm feeling this isn't the case either anymore.

It's just generally shockingly poor service from Google, and all it is, is a software issue, which apparently they are world renowned for being the best at 

[mheschl]

Agreed that it is not a Pixel 8 problem.  It is an Android 14 issue. I stated long time ago that upgrading a Pixel 6 to Android 14, logging out of the Nest app and then logging back in kills the push notifications.  

Not sure why support is fixated on Pixel 8. To me, it is obvious from this thread and the early information given, the support and development teams are ignoring some important clues to resolving this.  

[Pixel8a]

Hi, 

Pixel 8a, same issue

[jcappellino]

I would like to reiterate from my previous message above:

To add to this, my notifications were working on my Pixel 6a on Android 14 after upgrading from Android 13.  I encountered the storage issue, and had to factory reset. After resetting up the device, the Nest app notifications stopped working. I then, shortly upgraded to the Pixel 8 running Android 14 out of the box. Upon setting up the app, notifications still didn't work. I have cleared the settings on the app, logged out and logged back in, all to no avail.

Thankfully though, the notifications are working on my wife's Pixel 6a, so it's not a complete loss. That being said, I have been without notifications for about a month.

Joseph M Cappellino

---

This is not a hardware problem.  This is a software problem. The issue started only after a factory reset on my Pixel 6a (at the time) on Android 14. I'm sure I used the "device backup" method to restore my phone. This has continued as well with my subsequent upgrade to the Pixel 8.

Similarly (related or not), I realized that at about the same time, I stopped receiving notifications for the ParentSquare app used by my children's schools to communicate messages. I know this was working at some point, and again, the notifications are still working on my wife's Pixel 6a on Android 14. My concern is that when she upgrades (will probably upgrade later this year), will she also lose these notifications?

I still have my old Pixel 6a. I will play with that:

1. I will downgrade to Android 13 and ensure notifications are working
2. Upgrade to Android 14 and ensure notifications are working
3. Factory reset on Android 14 and restore from backup and see if they fail (this seems to be the biggest pain point)
4. Factory reset again and start from scratch and see if they begin working again.

[Slocko]

Thank you for taking on this time consuming task since Google engineers are apparently too lazy to even figure out exactly what's causing this to occur. 

I don't remember anymore but I think I did a factory reset with backup enabled and it didn't help on a Pixel Fold.

I have a Pixel 7 Pro and it's gone through all it's upgrades with no impact to notifications. 

[jcappellino]

It took a little bit to get the Android Flash Tool working, but I have reverted back to Android 13, and as expected the Nest notifications are working.  I'm waiting for a ParentSquare message to come in, which shouldn't be much more than a couple of hours. Unfortunately, I missed a message by mere minutes. 😖

From there, I will upgrade to Android 14 and check again. I'm sure this will work as expected. Unfortunately, there is no way to confirm this process on the Pixel 8, as it shipped with Android 14. The only way to verify this would be to reflash the device with the stock image (hopefully that will guarantee a "clean" device), and setup from scratch.

Below are screenshots showing the device info, and that Nest notifications are indeed working.

[jcappellino]

I received notifications on ParentSquare as well for Android 13.  I have screenshots if Google actually asks.  LOL.

Android 14 Update complete and am receiving app notifications in Nest. I haven't confirmed ParentSquare in Android 14, but I assume it should work as well. This confirms that it's not a hardware/software incompatibility, and just software.

I will now ensure I have a valid backup of the device and then perform a factory reset.  From there, based on previous experience, this is where the breakdown should occur.

[Ahmedkais]

Is there a way I can go back to Android 13? (Downgrade)

[jcappellino]

Not on the Pixel 8. It was shipped with Android 14,  I had thought about doing that, too.

[Ahmedkais]

Do you know if I can do with with my pixel 6?

[jcappellino]

Yes!!  You can go to this site, and follow the steps to enable USB Debugging and Bootloader unlocking.

https://flash.android.com/

Once your device is found, select the Android 13 build in the list towards the bottom. Follow the steps to reset the device.  Remember, this MUST perform a full reset of the device.

[jcappellino]

I have restored the Pixel 6a on Android 14 using a backup, and the notifications fail to come through. To verify, I had to use my Chromebook with the Nest app installed.

Below is the screenshot from my Chromebook showing 3 notifications came through (2 doorbells and 1  person), followed by the Pixel 6a notification history panel showing there were no such notifications from the Nest app.

I will now restore the device from scratch and see if they begin to work again.

[jcappellino]

Unfortunately, I have bad news.  It seems the factory reset did NOT fix the notifications. In my steps, I ensured to remove my account and clear the PIN (i.e. - a completely new device).

This means that it's definitely an Android 14 problem! My guess is that something changed in the notification system between Android 13 and Android 14 that allowed it to work easily on upgrade, but fails on new/restored devices.

The only other thing I can see, but not sure how well it would work, is that the Android Flash Tool (https://flash.android.com/) does allow you to select an AOSP build of Android 13 for the Pixel 8, but I am not sure of the upgrade path afterwards. You could attempt to drop the Android 14 build over top of it without wiping data, but it is rather risky with your main device.  LOL.

Of course, none of this should be required if Google were to either: a) fix the notifications on the aging (legacy?) Nest app; b) fully move the Nest Doorbell to the Google Home app.

[Slocko]

Thanks for taking the time. 

Very strange indeed.

There are some people on here that reported success with a factory reset.

So the issue might even be more complex. 

[Pixel8a]

A factory reset did not work for me. Once without transferring any of my files and data and the other with.

[Stevepomeroy]

I'm still dealing with this since October, you are pathetic as usual to your loyal customers Google. 

[mheschl]

The sad thing is, Google has had all of the information they needed since October to fix this. What I sent to them so many months ago is just being confirmed by almost everyone on this thread.  

[Pixel8a]

My old Pixel 6a shows notifications running 14.

Switched to the 8a and all of sudden none. 

Downloaded Nest app on my Samung 9Fe running Android 14 an also no notifications.

[jcappellino]

All the more reason to believe this is a software problem.  Maybe this is what they mean by the Pixel 8/8a's not being able to support notifications, as they ship with Android 14 out of the box.

[Ahmedkais]

But so far there hasn't been a correlation. Every case is different. Some pixel 8s work. Others don't etc 

[Ahmedkais]

So basically it's hit and miss 

[jcappellino]

Unfortunately, yes.

[Pixel8a]

I think my 6a works with 14 is because it ran 12, then 13 before.

Perhaps if you were able to downgrade to 13 first, then upgrade it may work.

Obviously it won't be an option for my 8a 

[jcappellino]

Yep.  It seems that anything that upgraded from a previous version of Android should be able to maintain notifications. Anything that shipped with/or is reset from Android 14 seems to be hit or miss.

I'm in luck, somewhat, that my Pixelbook still gets notifications, as does my wife's Pixel 6a.  Unfortunately, she's due for an upgrade soon, and will most likely cause an issue there.

[mheschl]

In my experience when you upgrade from 13 to 14, you should still receive the push notifications until you log out of the Nest app and then log back in. That is what happened on my Pixel 6

[Pixel8a]

Seems notifications on my Samsung tab 9fe gets the notifications on android 14. Seems it's just stock android that's no good

[Ed1114]

Has anyone tried the android 15 beta to see if notifications are broken on that too?

[jcappellino]

They'll probably launch a newer Beta later today after Google I/O. I might upgrade then.

[Ahmedkais]

Do you know if this is available in the UK? As no updates available when I'm going on 

[Pixel8a]

Well starting receiving emails notifications all of a sudden randomly

[Pixel8a]

Downloaded the beta of 15. Still no luck

[Pixel8a]

Was told by support to opt out, and revert back to 14 and now my phone is bricked. Using my Pixel 6a.

Asking for refund now

[Kashguy]

Any updates. I have pixel 8 pro. Android 14 with latest May 1st security patch. No notifications for doorbell being rung? Still after a year no resolutions