No longer have email where NEST pin is being sent.. Help

[AC1231]

I don't have the email that is associated with my nest so every time they send me a 1 time pin I cannot retrieve it!  What do I do. 

[EmersonB]

Hi AC1231,

Thanks for posting. I know how it feels when you can't sign in to the App. Let's check what we can do here.

To know more about this, I'd like to ask some questions:

• Have you checked your spam, junk or trash folders?
• Have you migrated your account from Nest to Google?
• What app are you using to sign in?

Looking forward to your response.

Best,
Emerson

[JenniferV]

Hey there,

Thanks for the help here, Emerson.

AC1231, it's us again. How's it going? Still need help?

Regards,

Jennifer

[AC1231]

I dont have the email, so I have tried those things and it dosent help

[JenniferV]

Hello AC1231,

Yikes! To confirm, is your Nest Account already migrated to google or not? 

If it's not migrated and you don't have access to the email where we sent the verification code, please contact your email service provider’s support for help regaining access to your email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you.

You can also check this support website article for more information.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I wanted to check if you still need help. Feel free to let us know if you need help.

Thanks,

Jennifer

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan