Trop de tentatives infructueuses pour ouvrir le volet de mon entreprise

[marinevdb08]

Bonjour,

Je me suis trompé quelques fois avec le code à 4 chiffres pour ouvrir le volet de mon entreprise avec l'application Google Home

Du coup je suis bloqué car il est noté: Trop de tentatives infructueuses. Réessayer plus tard

Pas moyen de trouver la solution pour pouvoir l'utiliser de retour, quelqu'un peut m'aider?

Merci d'avance 🙂

[virnab]

Hi marinevdb08,

Thanks for reaching out to our community.

I am sorry to hear that you are unable to open your business shutter with the Google Home app after making a few mistakes with the 4-digit code. Thank you for informing us about the error message you're receiving from the Google Home app, which says "Too many failed attempts." "Try again later." There is no need to be concerned; assistance is available.

Before I start providing assistance, I have a few questions for you:

• Could you please confirm if you are using a smart device to control your business shutter? 
• If you are using a smart device to control your business shutter, could you please provide me with the make and model of the device?
• If you are referring to smart shutters, could you please let me know the make and model?
• Are your business shutters added to your personal Google account?
• Are your business shutters Matter-enabled devices?

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Virna