Ultra rite app

[BEAUMONT85]

Hi, I have just purchased 2 ultrabrite bulbs for my stairs, I already have 2 living room ones and on in all 3 bedrooms which are all connected to my home hub. I have linked the new bulbs to the ultrabrite app no problem but when I go into the home app to link them to the Google assistant the ultrabrite app is not there, I have googled to see if the app is still supported and it's saying it is, however, it's not showing up when I type it in or when I have scrolled all the way down. Any suggestions?

Thank you

[tajennifer]

Hi BEAUMONT85,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Ultra Brite app, which is not showing on the Google Home app while you are trying to connect your new Ultra Brite bulbs. I appreciate the information provided and the efforts to investigate the compatibility. Don't worry; help is here. I just need to ask for some information to provide the best solution.

In order to proceed, please try the following steps:

• Check for app and system updates: Ensure that both the Google Home app and your mobile device's operating system are fully updated. App updates often contain bug fixes that can resolve this type of issue.
• Clear the app's cache: Clearing the cache can free up space and resolve issues without deleting your saved information.
• Restart your device: Restarting your phone or tablet can clear out temporary files and memory issues that might be causing the app to malfunction.
• Uninstall and reinstall the app: If the issue persists, this can resolve problems with corrupted files within the app.

If the issue persists after following these steps, we kindly suggest submitting feedback directly through the Google Home app for further investigation.

 I hope this information helps.

Best regards,

Jenny