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Unable to link google home with smart life

kiph8n
Community Member

I have setup my camera in my smartlife app, but unable to link my account in google home.

I have gone through the prompt and on the last step when it tried to add the devices, it says there are no devices found on your smartlife account.

 

I have uninstalled the smartlife app and tried to link the account again but still says there are no devices. Anyone know what could be causing this

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're having problems with this, I know it might be frustrating but I'm happy to help. 
Would you mind walking me through the steps you've gone through to link the devices to your Google Home app? Also, what troubleshooting steps have you tried to fix the issue?

 

I look forward to hearing from you. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS