When I hit migrate on my google WiFi app it comes up with ‘ no migratable networks’ - help

[rgaila]

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Original Poster: Michael & Janie Homer/Collie 

Trying to migrate from WiFi app to home app. Just cones up with message ‘ no migratable network’

[alexdoran]

I am having the same exact problem. I've tried multiple resets, logging out on both apps and back in again with no prevail. 

We are now experiencing the wifi network losing internet on and off all day long. I've troubleshooted with my internet provider twice now. The internet comes back on for a period of time after restarting the google wifi router. 

I have not been able to migrate the network and when I attempt to do so, I recieve the same message as above, " no migratable network".  I have no way of troubleshooting this problem from the back end since the google wifi app no longer has control abilities. 

Why am I stuck with on going issues? With a smart enabled home, we rely on a stable network for security, communication and lighting to name a few.

Any help is appreciated google?!?!?!

[warrenlain]

I have the same issue. I tried migrating and when that didn't work I set up a new "Home" in the Google Home app to add it again, still didn't work.

[alexdoran]

Hi Warren,

I took some time and made a call to google. The woman was very nice and she instructed me to factory reset and reinstall each Wifi point in my home. I have nine total. 
it took a while but haven’t had any issue since; they recommend keeping your network name and password exactly the same so your devices automatically connect to the updated Wifi points. Took me about 45 min to do them all. It’s worth noting, the reset button needs to be held while you unplug and plug the Wifi point back into the wall; the Wifi points have different reset buttons depending on the model of the Wifi point. 

hope this helps! Good luck. 

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks