I have two homes on Nest. I have a Nest Aware subscription (£50/year) for each. My main home has a Nest camera, thermostat and smoke alarm.
This evening, one home disappeared entirely from the Nest App - nothing is visible about that home. All Nest devices were also deleted from the Google Home app (with the message "Device removed. [My email address] removed it from your home").
I have tried re-adding the home in the Nest App using the + icon at the top right corner. It finds the home from my Google Home app, I follow through the steps, it appears to work, but the home is not added.
Any help appreciated - there are no options to contact support which is ridiculous for expensive products with a paid subscription. It's not a free service like Gmail or Chrome so it should have support.
Sorry for the late response, but I wanted to drop in here to help.
I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? I'm happy to continue helping you here, or if you wanted to call and speak with someone you can visit this link.
Please let me know.
Thanks for reaching out. I did speak to customer support who advised that the only solution was to delete my home in Google Home app as well, and recreate everything from scratch. A painful process but it did work so I am set for now!
Still no idea why my home disappeared in the Nest app in the first place