Why did the dial to adjust my temperature disappear from the Nest App???

[rgaila]

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Original Poster: Lorraine C. 

How do I get the dial to show up on the app, so I can adjust the temperature?  It was there and now it is gone?

How do I get it back?

[rgaila]

Hey Lorraine.

Having your device disappear from the Nest App does not sound ideal, and I am sorry this is the case. Let's jump in and see if we can resolve the issue. Do you mind me asking if you are still showing the thermostat inside the app? You can try removing and re adding the device to the app. Please let me know if that works.

-From Garrett DS, Community Specialist.