Wi-Fi device is showing off-line in Home at when they’re not off-line

[Eric_sfo]

I am having issues where Wi-Fi devices show off-line or speakers show off-line in the home app when they are not actually off-line.

Referred to this post and it’s basically the same issue and I’ve done everything except fill out the form in this thread.

https://www.googlenestcommunity.com/t5/Apps-Account/Home-App-iphone-showing-offline-for-WiFi-points-...

What else can be done to resolve it? Just like the user in the other thread I actually have no issues with the devices only that in the home app, it shows them off-line even when they’re not off-line.

Thanks

[MplsCustomer]

@Eric_sfo

This happens off and on with us. The Google Home app will report that one or two of our Nest Hubs is offline, or on a different Wi-Fi network, when they are in fact online, on our one and only one Wi-Fi network, and working. After closing and restarting the Google Home app (sometimes multiple times), the Google Home app will eventually report the status of the Nest Hub correctly. This is a LONG-standing issue.

[78912]

This happens to me every so often, I just unplug the device and plug it in again, and everything shows online like normal. As mentioned in the other post this is a long stanging issue.

[Dan_A]

Hi folks,

I'm sorry to hear that your Nest devices are showing as offline on your Home app. May I know what type of Nest speakers/displays you have? How far are they from your router? Do you happen to know if you have a band steering frequency containing a dual band 2.4 GHz and 5 GHz? It would help a lot if you could do a sequential reboot by unplugging the power cord from your router/modem followed by your Nest devices. Plug them back in starting with your router/modem. Restarting your phone might also help since all these devices rely heavily on your Wi-Fi settings.

Tell us how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan