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Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

New Xiaomi devices not showing in Home app

Hi,I've been using Google Home mini speaker to control Xiaomi lights for some time now. Recently I bought a new lamp that I added to my Mi Home account. When I checked Home app it did not show any new devices. I tried re-linking Xiaomi account, clear...

Legvan by • Community Member
  • 765 Views
  • 1 replies
  • 0 kudos

Casting issues

My devices are connected but casting screen option is not available, showing not playing . Why I am facing such problems. Pls tell me how to solve this problem.

Tushar16 by • Community Member
  • 819 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to Verify Google Account in Nest App with old device

I am unable to log into Nest app with my Google ID on my new phone. Worked fine on my laptop, but not on my new Pixel. I Factory Reset my old device and in order to Verify my Google account on the new Pixel the app requires me to get a security code ...

gregmowrey by • Community Member
  • 2793 Views
  • 6 replies
  • 0 kudos

[Security system] arm/disarm alarm with buttons

Hi,Why I can't find any button/control to arm/disarm my alarm on the app?I am only able to arm/disarm my system by voice.On the app there is only the name of the device shown (with security badge) without any control or state.Is this a desired behavi...

Google Home App - Unable to Locate Devices

Hello,I had to factory reset my network. Now my Home app will not locate some of my devices. I was able (after not kidding you min 20 tries each) to get the Google Wi-Fi router, a Nest Hub, and Nest Hub Max set up. Now I cannot get the app to connect...

RP18 by • Community Member
  • 10947 Views
  • 3 replies
  • 0 kudos

Resolved! How do I locate my Google nest app so I can upgrade subs

I currently have a Google Nest subscription. I cannot locate anywhere in my google account where exactly the subscription is to upgrade it?? I’ve checked FAQs and all it does it route me to Nest Renew when all I want is my Nest Aware camera subscript...

Cghelp by • Community Member
  • 1458 Views
  • 4 replies
  • 0 kudos

DISH Hopper 3 inactive on GHome

My hopper 3 is connected to Google Home, however it's off-line. How do I get this to go online? When I select DISH on my iPhone 12 it says “something went wrong please try again.” Please help I've been working with this for weeks.

guera58 by • Community Member
  • 1171 Views
  • 3 replies
  • 0 kudos

Home Members and Web Access

When an invited Home member logs into home.google.com using the same email they were invited with, shouldn't they be able to see the camera feeds there? I invited my adult son to the Home, and they can see the feeds via the iOS app, but not on home.g...

SteveJake by • Community Member
  • 1591 Views
  • 5 replies
  • 0 kudos

Resolved! nest connect

purchase a nest x yale locking deadbolt. i added the nest connect and connected it to the wifi but was having issues connecting to the yale lock. I did a factory reset the nest connect before i removed the device from my nest app so now I can't delet...

tmurrian by • Community Member
  • 805 Views
  • 1 replies
  • 0 kudos

Nest overcharging every month

I’m being charged 28.00 a month since 2020 and have Nest. I cannot even find a helpline or call center to contact. I should only be paying $6-8.00 a month … NOT $28.00 Does anyone know how to get help?

FlightRN by • Community Member
  • 765 Views
  • 2 replies
  • 0 kudos
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