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Blog Posts

Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

My same camera thinks it belongs to someone else.

I have had my camera for a few years now. Moved them to a different home. Tried logging into my Nest app and it wanted me to migrate it to google. I thought I did that, but now I cannot access my cameras as it thinks they belong to someone else. I ca...

Nita1 by Community Member
  • 1253 Views
  • 4 replies
  • 1 kudos

Upgraded to 2-gig, now can't connect to new wifi in Google Home app

The app only brings up my old fiber router & extender and my old network name. I enter the new network name and pw manually and receive the following message "An error occurred updating your network, please try again" I have internet connection, just...

bjbeej by Community Member
  • 1965 Views
  • 6 replies
  • 0 kudos

Original NEST account suddenly says password is incorrect

I have maintained my Original NEST account due to it providing a MUCH BETTER customer experience. Yesterday it suddenly did not show my Cameras on the app, and when I went to log back in it says "Could not sign in Your email or password may be incorr...

Birdy1700 by Community Member
  • 956 Views
  • 3 replies
  • 0 kudos

App needs update... Fully up to date

I saw a previous thread where somome with a Samsung s21 ultra had issues using a chrome cast because the app said it needed an update but the play store said it was on the latest version. They gave up and threw the chrome cast away. I have the same i...

Birchpig by Community Member
  • 2189 Views
  • 6 replies
  • 0 kudos

Unable to create custom room

There is no option to creat a custom room or create light groups on the home app. The article is irrelevant because it says to go to options and then select room. That's not an option. There is a rooms and groups options. But once in there there is n...

apappas by Community Member
  • 1350 Views
  • 3 replies
  • 0 kudos

Change Hey Google to Anything Else

Please allow us to change Hey Google or OK Google wake phrase to a custom wake phrase. Saying "Internet" or "Command" or "HQ" or "HAL" or literally ANYTHING would be nice. Setting up new google homes in different rooms that each have their own wake p...

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