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how do I reset my camera images on my husbands phone

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Joy Cauthen 

 

ATT changed our router to digital and knocked our camera off line. I reset the camera on my phone but  Michael could not. When he went to scan the camera to his phone it told him that it was connected to another account. I have tried to add him to the account but he still can not set the cameras up on his phone. Before the change over to digital we both had access to the cameras on our phones.

3 REPLIES 3

JohnF
Community Specialist
Community Specialist
Hello Joy.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. It sounds like because of the changes to the device and wifi, that accesses have changed as well. Please check out this link and it should walk you through how to give him access on his phone again. Please let me know if you need further assistance.
 
 
-from Brad C. (Community Specialist)

Nyssia
Community Member

Try to reset the on my pone

Nyssia
Community Member

How do i reset the camera on my phone