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how to delete my Nast account without deleting complete google account

JoopvdV
Community Member

Hi,

In our old house, we used a nest thermostat and with that the nest application.
Last year we demolished the old house and built a new one. In this new house we do not have nest applications, so I want to close the nest account.
But when I try to do this I need to close my complete google account and that is not my intention!

How do I delete the nest account without losing my data within google?

Looking forward to your suggestions.

Joop

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the troubles you're having but I'm happy to help. 

 

To delete your Nest account please follow these steps:

 

Sign in to your account using a phone, tablet, or computer. Select Account, then Manage Account. Tap Delete Account and confirm that you'd like to delete your account. You'll receive an email from account@nest.com.

 

Please let me know if you have any other questions. 


Best regards, 

Garrett DS

JoopvdV
Community Member

Hi Garrett,

 
thanks for your reply.
But my nest account had been transferred to my google account. 
When I go to account settings and select delete, I’m going to delete my google account and that is not my intention!
 
How do I delete the nest-subscription without deleting my Google-account?
 
Looking forward to your suggestions.
 
Kind regards, Joop

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for getting back to me, but I'm sorry you're still having issues with this. 

If you have an android phone you can try these instructions. 

  1. Go to https://bit.ly/3bDO5DG.
  2. Check if you're signed in to the correct Google Account.
  3. On the left, click 'My subscriptions'
  4. Select Nest.
  5. Click Manage and then 'Cancel Subscription'
     

If that still doesn't work for you, then there isn't a way to delete the nest account without deleting your Google account if they have been migrated.

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS