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nest account sign in

chansen1118
Community Member

Have a Nest thermostat and Drop cam, just installed three Protect smoke detectors. I am signed in to my Nest app on my Android phone, but under an old, outdated email. My password, carefully recorded, will not allow me to sign in, period, and password reset goes to the old email. Trying to contact Google results in an endless loop to articles that do not actually help or work. If I sign out I'm screwed.

How do I reset my Nest account to a current email for all of these products, and update my password>\?

Thanks

2 REPLIES 2

MelbaDT
Community Specialist
Community Specialist

Hey chansen1118, 

 

Thanks for reaching out and sorry for the delay. 

 

Upon checking on the email address associated with your Community profile, you've already reached out to our support team and was given instructions on how to disassociate your devices from your old email address then set it up to your new one. 

 

Feel free to let us know if you still have some questions about the process. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba