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nest migration to google home, my husband migrated nest to google home, now I have no access.

kidslovescience
Community Member

I need help from a live person at google. My husband migrated the nest to google home. I spent approximately one hour on chat last night. Reference # 4-6844000031697. While I was following suggested steps the person from Google decided I had taken too long and disconnected chat.  I NEED help. If online help can't stay with me, please call me. I will respond with my pixel 3 phone number if someone cares to help.  By the way, I tried all suggested step before person disconnected chat and those did not work.  Please HELP!

3 REPLIES 3

BG
Bronze
Bronze

Did your husband add you as a home member in the app? He has to go into the app: Open Google Home > Settings (the big gear looking icon) > Household > Then +Invite Person

He needs to add (link) your email (Google Account) to the Home that you have set up. Once you are a member, you can open your Google Home app and you should have access to everything. It will even recognize your voice from him if you have any assistant devices. Hope this helps!

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from BG. Shoutout and huge thank you to BG for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS