nest thermostat

[honeybaked]

I tryed to log in to google and nest, google after I click it just goes back to my user name. nest states wrong user or password. I tried to reset and it never emailed me a link.

[gmelanymelissa]

Hi honeybaked.

Thanks for posting here in the community. I understand you're having trouble accessing your account. It sounds like you're stuck when signing into the Google Home app, while the Nest app is reporting an incorrect username or password. I also see that the password reset email hasn't reached you. I appreciate all the effort you've put into solving this. Help is here!

To better assist you with accurate information, I’d like to ask a few questions:

• Have you migrated your Nest account to a Google account?
• Have you checked your spam or promotions folders?
• Are you using the latest versions of the Google Home and Nest apps?

Keep me posted.

Best regards,

Melany