one of my Google Nest is offline. I tried to reply to this previous solutions, however it would not

[CheeserP]

I recently posted about one of my nests going offline. I tried to reply to the solutions that were given, however it would not allow? 
I am still dealing with the issue

[Juni]

Hi CheeserP,

Thanks for posting here in the Google Nest Community.

Thanks for bringing this up and I’m sorry you have that experience. Let’s check what’s going on. A few things: Which Nest speaker? What troubleshooting steps did you take?  

Keep me posted. 

Best,

Juni

[CheeserP]

I have unplugged and reset. I have moved beside hub. I have moved locations so it is closer to hub.

[CheeserP]

 

 juni, here are the units

[CheeserP]

I tested the mesh connection between the three. I still see the one being offline

[CheeserP]

 

Here is the screenshot

[CheeserP]

Here is screenshot

[Jhonleanmel]

Hey folks,

Thanks for the help, @Juni.

@CheeserP, we appreciate the added details and screenshots.

What is the color of the LED light on the offline point?

Could you factory reset the point through the app, then add it back?

Let us know how it goes.

Best,

Mel

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[CheeserP]

Jake, yes I fixed the issue.

thank you all for your assistance!

[Dan_A]

Hi CheeserP,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Dan