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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey everyone, 

 

We'd like to share more about what’s to come with our camera portfolio, including an introduction to our newest camera, Nest Doorbell (wired, 2nd gen). 

 

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So, Gen 2… What’s New?

We’ve come a long way since launching our first-gen wired Nest Doorbell (aka Nest Hello). We’ve made a ton of improvements that make the new Nest Doorbell (wired, 2nd gen) the smartest and fastest way to know what’s happening at your door. It comes with a few key upgrades from our first-gen wired doorbell:

  • Our smartest alerts: Fast on-device processing delivers intelligent alerts not only when a person is detected, but also when packages, vehicles, or animals are detected, no subscription required.
  • The full view of what’s happening: A taller field of view, sharp HD video with HDR, and 3 hours of event video history are included, so you can see what you missed.  It’s also our clearest image yet. The Image Quality Evaluation Team at DXOMARK has quoted, “The Google Nest Doorbell (wired, 2nd gen) is the best camera doorbell we have tested so far in terms of image quality, with a high level of detail and accurate exposure, allowing you to easily recognize whoever is at the door, even at night.” DXOMARK is the international leader in quality assessment of image, display, audio and battery, of smartphones and other consumer electronics.
    • With a Nest Aware Plus subscription, you can add up to 60 days of event video history and 10 days of 24/7 continuous video history.  You can also set custom activity zones, so you can keep a close eye on only the areas you care about.
  • Simple, elegant, and compact design: It’s meant to fit in with your home, and because of its compact form factor, you can even install it even within narrow door frames or tighter spaces. Check out the four colors in comes in (US only):

image_GND2_2022Q3_22H074x001_01_FAM_R01_SIMP.png

The new Nest Doorbell is our second generation wired doorbell. You will still be able to purchase Nest Doorbell (wired, 1st gen) at select retailers in US and CA while supplies last. Outside of the US and CA, customers can still purchase Nest Doorbell (wired, 1st gen).

 

We'll continue to support all existing Nest doorbell devices with customer support and ongoing security updates.

 

 

Ready to upgrade?

  • Nest Doorbell (battery) offers a lot of versatility, but if you have a compatible set-up, you may want to switch to the reliability of a wired doorbell — so you never have to worry about charging a battery or running out of power. Before you purchase, follow these steps to check your system compatibility.
  • The 2nd-gen wired doorbell requires a 16-24 VAC / 10 VA transformer to power the device. Check your system compatibility, and if you need to replace your transformer and chime, pro install is recommended.
  • Learn more and purchase on the Google Store



The Google Nest Camera portfolio: 2022 & beyond

It’s no secret that cameras have been a hot topic in our community and for good reason– they’re an essential part of any smart home ecosystem. We’ve heard a lot of feedback from long-time Nest users that we needed to make improvements to the Google Home app to make your camera experience more seamless. And over the past year, we’ve taken steps to address that:

  • We launched our Nest camera and doorbell integration with Chromecast with Google TV, so you can view your camera live streams directly on your TV.
  • We’re expanding Household Routines to be even more helpful. We’re introducing new starters and actions that let you truly automate your home. For example, you can have your porch lights automatically turn on whenever your doorbell is pressed after 6pm or have your TV volume lower when someone’s at the door.
  • Soon, we will roll out a Public Preview of Google Home for web, allowing you to view all your Nest camera and doorbell live streams from a compatible web browser.
  • In the coming weeks, we’ll start bringing over the best of the Nest app into the Home app, including a completely refreshed camera experience:
    • You’ll be able to scroll through events quickly and easily with the vertical timeline, just like in the Nest app. Within an event you can scrub horizontally with precision.*
    • You can quickly toggle between timeline and events list views to review all of your camera’s footage or find a specific event.*
    • You’ll be able to favorite any Nest camera or doorbell to view its  live camera feed directly when you open the app, giving you immediate and glanceable access to what’s happening in and around your home - saving precious taps. 
  • Coming soon, the latest features will be available to users in the Public Preview program first before they are broadly available. See more of what’s coming to the Google Home app in this community blog post.

 

*Available with the Nest Cam (outdoor or indoor, battery) Nest Cam (indoor, wired), Nest Cam with floodlight, Nest Doorbell (battery), and Nest Doorbell (wired, 2nd generation)

 

Thank you to our community!

Lastly, we want to thank our community for offering feedback on our camera portfolio over the past few months. It hasn’t gone unnoticed, and we sincerely hope that these improvements have addressed some of your concerns and improved your experience with Nest cameras. And this isn’t the end! Subscribe to the community blog to become a part of our journey to build a better, more unified smart home. 

38 Comments
MplsCustomer
Bronze
Bronze

This is encouraging, especially with those of us with older Google Nest cameras and doorbells!

Rubes
Gold Product Expert
Gold Product Expert

So the Home App improvements only apply to the latest cameras and doorbells? Disappointing. Legacy Nest app and camera users continue to have less incentive to switch to the Home app.

MplsCustomer
Bronze
Bronze

@Rubes 

I guess we'll have to wait to see what it really means. In "The Google Home app is getting an upgrade" blog, they say "...continuing to bring the best of the Nest and Google Home apps into one experience" and "...bringing over the best of the Nest app into the Home app". The "Recap: Introducing the new Google Home app and Nest device" blog says "...a completely refreshed camera experience that combines the best of the Nest app and the best of Home app."

Having a new "one experience" does not seem like it should require Google Nest users with older cameras and doorbells to continue to use the separate Google Nest app and that the new website would be separate from the home.nest.com website.  And how can "bringing the best of the Nest app into the Home app" and "combines the best of the Nest app the best of Home app" exclude bringing our older cameras and doorbells (including Nest Hello doorbells still being sold) fully into the enhanced Google Home app?

MplsCustomer
Bronze
Bronze

Does this new wired doorbell have the same kind of internal battery used in the older Google Nest Hello wired doorbell, the one that has failed for hundreds of us customers (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...)?

@GoogleNestTeam  I posted this question three weeks ago; can Google Nest please address it?

Selfhealer
Community Member

UK release??

Redrod1
Community Member

Replaced my Nest Hello with the new Google wired doorbell.  We have a mechanical doorbell chime.  In order to ring the indoor chime, had to enable electronic chime and set duration to 2 seconds.  Had the same situation with the Nest Hello.

WingZero
Community Member

I upgraded from Nest Hello to the new gen 2 and everything works but it had me take out the previous Nest Chime. The old one had 2 sets of wires and 2 other wires with clamps to connect the standard doorbell wires. But this new one does not. It advises to share the same screw with each cable. I did that and my chime isn’t working 

EmptyNester
Gold Product Expert
Gold Product Expert

Here is a thought:  The Nest HELLO doorbell had  little white disk shaped thing that you had to install back at the doorbell inside the house in order to make the existing door bell CHIME when the button was pushed.  If you replaced the Nest Hello with the new doorbell I believe you have to back to your chime in the house and remover the little white disk and put the wires back the way they were.

Please return here and let us know if that fixed the issue.

 

MplsCustomer
Bronze
Bronze

@EmptyNesterand @WingZero 

It looks like Google Nest should provide a new wiring diagram for the  "chime puck" that goes with the 2nd Gen Google Nest Doorbell (wired), a diagram comparable to the ones they provided for the old Google Nest Hello Doorbell.

EmptyNester
Gold Product Expert
Gold Product Expert

Thank MplsCustomer for the reply. 

I have not received my new doorbell yet.  Are you saying they brought back the the "Chime puck" in the newest Doorbell wired?   Is it the same puck as the one in the Nest Hello?

MplsCustomer
Bronze
Bronze

@EmptyNester 

Yes, a "Chime puck" is listed for the 2nd gen wired doorbell.  We don't have one, but I've seen at least one post that seems to imply it's wired differently than the "Chime connector" on the old Nest Hello, with just 2 wires.  It looks like some customers have had problems when replacing the old Nest Hello "Chime connector" with the new "Chime puck.

This is the install video.

https://support.google.com/googlenest/answer/12570869?hl=en

EmptyNester
Gold Product Expert
Gold Product Expert

@MplsCustomer   Excellent, thanks for sending. I'm watching it now.

It looks like they improved how the new doorbell attaches to the baseplate (Big Applause)

I'm still on the fence about switching from HELLO to the new one.  I will probably do it.  But being able to see the Gen 1 cameras in the updated Google Home app is kind of a deal breaker for me.

 

plain
Community Member

When will this be added to the SDM API for usage in the Device Access Console?

wagner027
Community Member

I bought this 2 days ago and I was wondering if we would get an update where Alexa would be able to announce the name of the person instead of "someone is at the front door" type of deal. main reason I got it was because of the package detection and the name announcement. 

Scott23
Community Member

I already have a Nest Doorbell (battery)  (less than a year old) in the wired configuration, but would love to switch to the new wired one that records 24/7. Is there a way to exchange or get a partial refund/ return on the (battery) version? I really don't need 2 doorbells, but would be a waste to send it for recycling so new.

 

This is why I wish Google would give some insight on the upcoming products so we don't buy things that are outdated in a new months.

Wilsonea5707
Community Member

have a G Suite email and can't link my new NEST DOORBELLS (2) to the Goggle Hub. So no-one without a phone (which works weirdly) can hear when someone rings the doorbell???????  I've only dropped thousands of $$ on a Google-only world but can't hear a doorbell????

Wilsonea5707
Community Member

The subject pretty much says it all. Going on 3+ years as a Google Home user, and I still cannot connect GH to read contacts and/or calendars from my Google Workspace account THAT I PAY FOR EVERY MONTH!  

Technically, this really shouldn’t be a difficult problem to resolve. If I, a Google Workspace user, share my calendar and contacts with a Gmail user, then that user can access that data in any way allowed by said permissions. This is not rocket science! It is a simple matter of IAM.

Reading various forums/boards here, I am clearly not the first person to ask this. It’s been an issue for probably millions of Workspace domain/account holders for AT LEAST 3 years, and we have zero official response from Google. Do you really care so little about your paying customers?

WirelessNoGood
Community Member

My brand new Nest Wireless Outdoor does not alert or record in battery only mode. Apparently, this is a major system-wide problem? 

Vinny_UK
Community Member

When is this being released or made available in the UK?

2 months on & there is no information available anywhere as to release outside the US & Canada.

Lp24
Community Member

@GoogleNestTeam is there any ETA on SDM API for this doorbell?

harmfulmushroom
Community Member

@GoogleNestTeam Also chiming in here to see if there's an ETA on SDM API support for this new device?

Dennis760
Community Member

When is this doorbell available in the Netherlands??

SW-WYuser
Community Member

I currently have a Ring doorbell and am not satisfied. It is hardwired but the battery will not operate when the temperature drops. I am looking at the new nest wired. It is reported to operate to -4 which would cover me most days. Does anyone have any experience with this? The ring doesn't work below about 20 degrees.

kevn
Community Member

Update on a UK release?

My old Nest Hello wired has broken, so waiting for this, as not worth buying the outdated one again - particularly as it breaks after a couple of years.

Scifichick
Community Member

Not sure if this is the right place for this, so mods please remove as appropriate.

 

Anyone else having issues connecting their new Nest Gen 2 wired connecting to their Nest app?  I see it in my Google home, but i can't find where to set zones up...

MplsCustomer
Bronze
Bronze

@Scifichick 

The 2nd gen Google Nest cameras get set up in the Google Home app only. Go to your camera in the Google Home app and go to Settings | Events | Seen events to set up zones.

Scifichick
Community Member

Fantastic!  I really appreciate it!

JWil
Community Member

Still not available in Europe (NL) 😞

Gingaman
Community Member

Are there any rumours about when we'll get it over this side of the pond? It's leaving us here in the UK feeling slightly abandoned and unloved.

EmptyNester
Gold Product Expert
Gold Product Expert

It is the lack of rumors of any kind with regard to Google Nest Cameras that has me believe that NOTHING is going on with these products.   I mean,  I have searched the internet and there is nothing out there about the future.   I hope I'm wrong in my conclusion but I don't think I am.

Gingaman
Community Member

Can we assume that the operating voltage will be the primary technical difference between the US and UK/Europe versions of the 2nd generation Google Nest Doorbell?

My bell box output is 12 VAC or 16 VAC when unloaded, so it's not worth my time,faf and hassle to purchase from another market and chase all the preinstalled wiring in my house. I'll have to wait for the UK release; hopefully, Google will pull their finger out and launch here soon.



EmptyNester
Gold Product Expert
Gold Product Expert

@Gingaman, that may not be the only difference.  The rest has to do geo-location and local laws.   The app used on your phone in a different country would most likely refuse to work properly if you purchased a US version of the doorbell and and brought it outside the  US.

Ginger-Ninja
Community Member

Is there a rough ETA on when the new 2nd Gen Doorbell be released in Australia?

 

Its been over a year now, we may be far away, but we do have modern technology too (Maybe you could use the profits to fix the 6 month no resolution Nest Hub Max notification issue 🙂 

mgravitt2
Community Member

1. I want to confirm that this doorbell will record 24/7 as stated as I also read that no doorbells support 24/7 recording.  2. Does the 10 days of 24/7 video history include audio? I ask because I have a camera from another provider, and only event clips record audio. The 24/7 video is silent, which is highly annoying.  3. Can I use an Echo device that does not have a video display to talk to the person at the doorbell, or do I need an Echo with a video display?  4. As far as installation, while I know third parties are available, will they also assist with any wiring needed to power the device or do I need to handle this ahead of time? Thank you.

mdr2
Community Member

Hi mgravitt2, I have the original Nest HELLO doorbell and I can confirm it records 24/7 for both audio and video.

You have to have the Nest Aware Subscription for $12/month to get 24/7 recording.  But the cool thing is this will cover up to something like 8 or 10 cameras for this one single fee.

In my case I also have a 2nd nest camera about 6 feet from the door that sits a bit  hidden away up in the eves of the roof so I get 2 views both with 24/7 recording. 

You have to have a strong WIFI signal in the location of the camera and pretty good up load speeds from your internet provider.  I have about 20 Mbps Up speed and it work great for many cameras at once. 

You will need to supply power to the doorbell in order for it to record 24/7.  Also if you have a doorbell inside your home and you expect it to ring when someone hits the button ten you need to install a small 'puck' like device that comes with the camera.  It is pretty simple to install. 

For other installation questions I suggest checking out any one of the many youtube videos that show you how it is done.  

Hope this helps.  

mgravitt2
Community Member

We have many Echo devices in our home.  I see where I can connect the doorbell to the Echo devices via the Alexa app.  I wonder two things, though. 1. Can I set it up to where all and/or chosen Echo devices alert or "ring" when someone is at our door (I presume they press a button). 2. Can I talk to someone at the door from any Echo device, even if it is not an Echo show (no video on the Echo).  On another note, if I need to plug this to an outdor AC outlet, is this possible? I should be able to avoid this but may need this as an option temporarily.  

rweinasr47
Community Member

Hello, I have had a nest hello doorbell that is wired for nearly a year. Last week it went offline. For the last week, now the doorbell has a green blinking light that will not change with factory reset or regular reset. I have also plugged into my computer using a ESB cord and the light continues to blink green. Any idea what I should do?

EmptyNester
Gold Product Expert
Gold Product Expert

@rweinasr47  Hello I'm and end user like you.   These devices are not repairable and google will only replace them if they are still in their 1-year warranty

I see that you have (2) Choices

#1 if you like the Nest HELLO camera AND you also have other nest cameras then just buy a used HELLO camera from someone on Ebay. I did that about a year ago and the replacement is working just fine.  The reason for this is the NEST APP is still far better than the newer Google Home app which still lacks many features of the Nest app.

#2 If this is your only Nest camera then get the newer Google - Nest Doorbell Wired (2nd Generation). DO NOT GET THE ONE THEY CALL (BATTERY).  It has many many issues as people are reporting on this website.  You can get the newer one at Best Buy: for $150 or buy from the Google online store.

https://www.bestbuy.com/site/google-nest-doorbell-wired-2nd-generation-ash/6517933.p?skuId=6517933

If you do either of these please return here and let us know how it went.