10+ years as an owner of Dropcam cameras and Nest Aware Subscriber

[Jay2004dee]

I have been an owner and subscriber for 10+ years  of 5 Dropcam cameras and Nest Aware. I received a notice in the nest app about the impending death of my equiptment. 
I have been waiting for the email with the promo codes to replace 3 of my dropcam cameras. Nothing for months. 
I call customer service and all I get is…. We are escalating your case… you will get an email in 24 to 48 hours. When they check my eligibility, they all say,  “you super qualify”. I asked for the department the case was escalating to, the last CS person refused to give it to me. 

I have adopted the Google ecosystem 100%. I only want what the company offered its loyal customers. 
I’m not sure where I can turn for help
@Lance_L 

[Lance_L]

Hello Jay2004dee,

Thanks for reaching out and for the additional information you've shared. I’d be happy to take a look at this for you. Please fill out this form with all the needed information, then let me know once you're done.

Best,

Lance

[Jay2004dee]

Thank you for your help. Done!

[Lance_L]

Hi Jay2004dee,

Thanks for getting back to me. I found the case ID from your interaction with our support team. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Regards,

Lance

[Jay2004dee]

Hello Lance: Thank you for your help!

Jay

[Lance_L]

Hey Jay,

It was my pleasure. Keep an eye out for an email from our support team soon.

Cheers!

Lance

[Jay2004dee]

Hello Lance: I got an email with a link and instructions on how to order the cameras step by step. The email is missing the promo code. 
I replied to the sender Erica. No response yet about the missing promo code. 
Thank again for your help!

Jay

[EdmondB]

Hi there, 

We checked your case, and one of our support agents sent you a follow-up email with the promo code.

Let me know if you need more help.

Best, 
Edmond

[Jay2004dee]

Hello Lance: Thank you for your help and support. I received my replacement cameras. You rock!
I have some older Nest Cam cameras. Are they going to go obsolete next year? 

Sincerely,

Jay

[EdmondB]

Hello Jay2004dee,

Awesome — glad to hear that, and thanks for getting back to us. Both Dropcam and Dropcam Pro are the only cameras that will go obsolete next year. All first-generation Nest cameras will still be functional in both the Nest and Google Home apps. Please let me know if you have any questions.

Best,
Edmond