1st Gen Nest Camera wired indoor

[333christine]

We upgraded to the newest gen indoor nest camera. I need to factory reset my old ones. 

We have tired BOTH a thumbtack and a paperclip in the "reset" hole on the base by the neck. Thete seems to be on resistance when pressing. This does not work for factory resetting. Any other suggestions?

[MplsCustomer]

@333christine 

There is no reset pin on the 1st gen indoor camera; you factory reset it by removing it from the Google Nest app:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=9810948336602437681-NA#zippy=%2Cnest...

[MplsCustomer]

@amelia2929 

Some older cameras do NOT have a reset button.

Your "specific guidance" link does NOT link to any official Nest support page; instead, it links to a page for downloading some sort of soccer app. That's not appropriate.

[333christine · Accepted solution]

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@MplsCustomer wrote:

@amelia2929 

Some older cameras do NOT have a reset button.

Your "specific guidance" link does NOT link to any official Nest support page; instead, it links to a page for downloading some sort of soccer app. That's not appropriate.

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[333christine]

It has the hole for the reset option. I have contacted Google and looked on their website...and it still does not work.

[MplsCustomer]

@333christine 

Google Nest says there is no reset button:

"There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account."

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=9810948336602437681-NA#zippy=%2Cnest...

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'd like to check if you managed to see and visit the link provided above. Please let us know how it goes. 

I appreciate the help, @MplsCustomer.

Best,

Jenelyn