1st gen wired doorbell

[BillinBrandon]

My 1st generation doorbell stays offline for 6 hours, comes on for a few seconds, then is offline for another 6 hours, back on a few seconds, then off again continuously. It's only about 8 feet from the router. I've reset, restarted, and rewired. After years of good service it started acting up in Feb. an has now become useless. Help. Is it fixable? 

[gmelanymelissa]

Hi @BillinBrandon,

Thanks for posting here in the community. I'm sorry to hear that your Nest doorbell 1st generation wired is offline. Help's here:

To better understand the situation, I'd like to ask a few questions:

• Has there been any recent power outage in the area where you live?
• Has it been exposed to direct sunlight?
• Did you check the Nest doorbell compatibility? The compatible voltage is 16 to 24V AC. Follow these steps to Check Nest doorbell compatibility.

Possible Causes:

• Weak Wi-Fi Signal: Even though it's close to the router, there could be interference or obstacles weakening the signal at the doorbell's location.
• Router Issues: Sometimes a router glitch can cause temporary disconnections for devices.
• Doorbell Hardware: After years of service, internal components might be failing.

Keep me posted.

Best regards,

Melany