1st generation outdoor camera wired

[Beehis]

My backyard camera quit working.  Although it does work when I plug into my computer????  Any thoughts?

[janthadeus]

Hi Beehis,

Thanks for reaching out! Got it, thanks for letting us know. Let's check this out — a few questions:

1. Is your Nest Cam Outdoor’s cable securely connected to the power adapter? 
2. Are there any kinks or frays in the cable?
3. Are there damages on the cable.
4. Have you tried another wall outlet?
5. Does the USB cable fit snugly into the port on the adapter?

Going over the steps here might help: 

• Push and twist the USB connector into place. Then, plug the adapter into a power outlet.
• Move the camera and plug it into a different working power outlet.
• Unplug the power adapter from the power outlet and from the locking USB cable that connects to the camera.
• Make sure that the camera cable and adapter are securely connected.

Let me know how it goes.

Thanks,

JT

[Beehis]

I brought the camera inside and plugged it in.  This is what I am finding.  When I plug in the adapter the camera works fine, but when I turn the round to match up with the dot the camera dies??????

Thank You

Berni

[janthadeus]

Hi Beehis,

Got it, thanks for sharing that with us. It looks like your power cord is defective. Let's check this out — could you please fill out this form so we could further investigate?

Looking forward to your response.

Best,

JT

[janthadeus]

Hi Beehis,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best regards,
JT