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2 Doorbells will not reconnect to wifi. Reboot on the app?

GammaSugar
Community Member

All of our Google Nest products have been restored after an internet outage with the glaring exception of our doorbells.  These are Gen 2 wired doorbells and the wires are quite short so removing them to scan the barcode is just a pain.  Is there any way to reboot these using the app, like we do with the Nest Max?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@GammaSugar 

A couple of times when we've had a power or internet outage, one of our older Nest Hello doorbells would only come back online if I briefly turned off the circuit that included the doorbell. (No reset or reinstall; just turning it off and on again.) I have no idea whether this will work with the 2nd gen doorbells.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

GammaSugar, thanks for reaching out. You can check out this link on how to Turn Nest camera on or off.

 

I appreciate the help, MplsCustomer.

 

Thanks,
Archie

janthadeus
Community Specialist
Community Specialist

Hi GammaSugar,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help here, MplsCustomer and Archie.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

 

Best,
JT