24/7 recording

[Whitephang]

So I have a Google outdoor cam that I connected with a solar panel so it charges 24/7, I have the paid subscription, and I want this camera to be able to record 24/7 so I can review it, but I don't see any option to do so

[MplsCustomer]

@Whitephang 

You're not the first customer to discover this.  Google Nest does not explicitly state this, but the battery camera cannot record 24/7 when connected to a solar panel because:

"If you’ve connected your Nest Cam (battery) to the Wasserstein Solar Panel, the panel doesn’t directly power the camera. Instead, the battery is trickle charged by the panel, and the camera runs off the battery charge."

https://support.google.com/googlenest/answer/11830989

And here Google Nest says:

"The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription."

https://support.google.com/googlenest/answer/9681538

So therefore, because the camera is running off of battery power when connected to a solar panel, it cannot record 24/7.

We have a battery camera plugged in to household current and it IS able to record 24/7.

[Whitephang]

Thanks, that's very disappointing 

[janthadeus]

Hi there,
 

We’re sorry to hear about your experience. Rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. 

Best,

JT

[janthadeus]

Hey Whitephang,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[Jeff]

Thanks for sharing that info, MplsCustomer.

Hi Whitephang,

I just wanted to jump in real fast to see if you saw MplsCustomer's explanation and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EmersonB]

Hello everyone,

@Whitephang, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jeff and MplsCustomer.

Best,
Emerson

[janthadeus]

Hey all,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT