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2nd Gen Indoor Camera - History Slider

jond303
Community Member

Hello,

I recently added the new 2nd gen indoor wired camera to my Google Home app, integrating it with the old Nest Indoor IQ camera. While the older camera still operates reliably on the Nest interface, the new Google camera is inconsistent at best on the Google Home App. The history tab with the scroller always defaults back to an event 2-3 days in the past then when I try to scroll to more recent events, it stutters then goes back 4-5 hours. Theres really no rhyme or reason to what is going on. For example, if I want to see what took place at 10:45am on 4/17, I start to painfully scroll hour by hour to that timeframe only for it to revert back a day or 2. This interface is absolutely atrocious and not user friendly. Is there a bug related to this?

5 REPLIES 5

Bd3500
Community Member

Yes, same here.  The nest app / google home / different product generation situation is an absolute disaster and wasn't well thought out by the Product Manager for the cameras.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

jond303
Community Member

You can close this ticket, thank you

Jeran
Community Specialist
Community Specialist

Hey there jond303,

No problem at all, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Bradley!

Best regards,
Jeran