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60 day subscription upgrade

Colek
Community Member

If I upgrade my subscription from the 30 day look back to the 60, will I be able to see the last 60 days now or does the clock start over. Im wanting to see something from Nov 15th 2024. But I don't want to upgrade if the subscription won't cover it

 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Colek 

Google Nest says you can switch from Nest Aware (30-day event video history) to Nest Aware Plus (24/7 video history plus 60 day event video history) at any time:

https://support.google.com/store/answer/15315856?sjid=14632012281220752623-NC

However, you can never obtain video history retroactively because that would mean Google Nest would have to be saving video history without our permission.  So if your history with Nest Aware currently goes back 30 days (to around Dec. 10 or 11) and you switch to Nest Aware Plus, your history should start being saved longer, and your history from around Dec. 10 or 11 should now be saved for 60 days instead of dropping off.  But there is no way Google Nest can go back and obtain video history from Nov. 15, 2024 if you're currently on a 30-day Nest Aware subscription because your history doesn't go back that far.

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1 REPLY 1

MplsCustomer
Bronze
Bronze

@Colek 

Google Nest says you can switch from Nest Aware (30-day event video history) to Nest Aware Plus (24/7 video history plus 60 day event video history) at any time:

https://support.google.com/store/answer/15315856?sjid=14632012281220752623-NC

However, you can never obtain video history retroactively because that would mean Google Nest would have to be saving video history without our permission.  So if your history with Nest Aware currently goes back 30 days (to around Dec. 10 or 11) and you switch to Nest Aware Plus, your history should start being saved longer, and your history from around Dec. 10 or 11 should now be saved for 60 days instead of dropping off.  But there is no way Google Nest can go back and obtain video history from Nov. 15, 2024 if you're currently on a 30-day Nest Aware subscription because your history doesn't go back that far.