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Accessing history on Next Cam

TWF
Community Member

Hi y’all - quick question - is there a way for me to access a video clip from 12 hours ago? Doesn’t seem to be in my camera’s “history”. I’ve since signed up for Aware to see if that will allow me access to yesterday’s footage, but sadly that does not seem to be the case. 

 

Any help appreciated, important clip I need to access from yesterday. 

 

Thanks,

-TWF

4 REPLIES 4

TWF
Community Member

A followup on question, as it appears video history for non-Aware subscribers is only 3 hours....

Is there a way for Google/Nest to enable yesterdays' video history available retroactively (for a new Aware customer)? What would it take to make that happen? 

 

Thanks!

BG
Silver Product Expert
Silver Product Expert

Unfortunately, there is not a way to "reactivate" anything recorded previously (before your new Nest Aware Subscription). The free plan/process is a rolling video recording that overwrites itself as time goes on during the 3 hours. So, the video is deleted after 3 hours. If an event is captured that you want to keep, you have up to 3 hours to save the event video as a permanent video file, or it is deleted and overwritten. (On the free plan)

TWF
Community Member

Bummer, but thanks for letting me know. I had hoped that a recent Aware subscriber could retroactively access their video. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

 

P.S Thanks for your help, BG.