Adding Nest remotely

[erinlindsey]

My Nest cam got disconnected at some point while I was out of town, and I won't be back for months.

I had a friend stop by to grab the codes on the back of the camera, but this doesn't seem to solve things.

Since the camera has already been connected to my Nest, hoping someone can just help me reconnect?

[David_K]

You need to physically be with the camera, because you won't be able to perform many of the troubleshooting steps remotely unfortunately.

Troubleshoot offline Nest camera or doorbell - Google Nest Help

[Juni]

Hi folks, 

Thanks for the help here, davidking.

erinlindsey, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[erinlindsey]

Hi Juni,

I hired a task rabbit to be at the house today to help me fix my camera and we couldn't get it to work, even after a hard reset. I tried to add a new camera, and we tried a factory reset that didn't work too.

What do you suggest? 

[Juni]

Hi erinlindsey,

Understood! Could you try to connect the device to a different network to isolate if this has something to do with your network?

I look forward to your response. 

Thanks,

Juni

[erinlindsey]

No I cannot. I live 2,000 miles away from my camera. 

isn’t there a way to connect to this camera I paid for and have a subscription to, remotely? I have the serial and I have the QR. 

do I need to send someone over for a factory restart on a new email address they create just for this camera issue? 

[Juni]

Hi there,

Yes, you need to be physically with the device to reset it. Let me know if that worked.

Regards,

Juni

[Juni]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[erinlindsey]

You answered my question, but unfortunately I can't set up the camera remotely, so it does not work.

Are we positive there is NO work around? The camera is 2,000 miles away and I'd set it up to watch the house while I am away for summer.

[Juni]

Hi erinlindsey,

Got it. That is correct, you need to be near the device to set it up. 

Best,

Juni

[Jenelyn_O]

Hi there,

Chiming in — I wanted to follow up if you still need help. Please let us know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @David_K and Juni.

Regards,

Jenelyn

[Jenelyn_O]

Hey erinlindsey,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn