Alerts

[Albertg]

I am not getting any alerts on my phone, I just installed the set up and have nest aware for a month for free but get no alerts. I've already made sure in phone settings that nest and Google home are allowed to send notifications. 

[MA-Georgia]

I'm having this exact same issue. Just purchased three flood lights and added them to two cameras that were connected to the regular Nest App. When I went to add them to the Nest App, it was then I learned they must be added to the Home App and read that the Home App has multiple issues. I am extremely frustrated considering the cost of these flood light cameras. The basic cameras and the basic Nest App was flawless. The new cameras are useless if I cannot get them to send an alert. 

I hope you receive a response from the Google Team soon. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.