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All cameras won’t connect.

Dracon
Community Member

So just upgraded our home network into a google home mesh network. New modem as well. We had an xfinity router modem combo unit before hand. We had one working camera. That’s all we could get working. After the upgrade of network to the google mesh network we lost the only working camera. Now we can still add every google product to your new network. Extra nest points. Google best minis. Fire sticks. TVs. Etc. but we can’t get any of the camera to connect to the new network. We uninstalled them from the app. Factory recent them and still nothing. 

when trying to add them to the network via google home app or nest app. This is what happens. Btw I’m standing right next to the router when I do this. The devices are at most 1ft apart from each other. 

so I go through the process or looking for a new device. Scanning the code or typing in the 6 digit code. Joining the network. But after that it just stops saying it can’t connect try again later or something like that. I have tried our other cameras and I’m getting the same issue. Not one of them will finish connecting/joining the google home/nest group. Please help we want to get our security cameras up and running and more then just one this time. 

4 REPLIES 4

dangal
Community Member

I have.exactly the same problem and a $1000 of brand new bull**bleep** sitting on my countertop that won't sync with this piece of **bleep** home app. I have factory reset, deleted them from the Home, reset the network, then reset the cameras about 4 more times and it tells me that the cameras need to be on the same network. No **bleep**. That's why we are FACTORY resetting them. This whole system is incompetent, pointless and frustrating. I feel your pain. I have 4 brand new battery, a Doorbell and A Display Max that aren't worth **bleep** except as paper weights. If I get an answer I will post here tomorrow. I pay for Google One. Maybe they can pull their heads out over in India or Pakistan and tell us what to do. I'm pissed. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.