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All devices won't connect to my home network

Stephencrothers
Community Member

I have an out door camera, doorbell and nest hub. They all dropped of and won't connect to my home app. 

The hub is on the same WiFi network, it just won't connect to the app, the other devices won't connect. 

6 REPLIES 6

Anonymous
Not applicable

Mine are doing the same

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Cameras and Nest Doorbell? How far are they from your Wi-Fi router? What troubleshooting steps have you done so far? Try restarting your Nest devices and your Wi-Fi router and check if you'll get the same behavior. Looking forward to your response.

 

Regards,

Emerson

Anonymous
Not applicable

Im fed up with garbage generic replies hey... Google cameras and the home app aren't fit for purpose never have been never will be. Mine have been faulty for over a year. If you're a prospective buyer take heed of the plethora of ongoing complaints and buy another brand. Google sell garbage then abandon the consumer.

Lance_L
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting in our Community. I'm sorry for the delay and to hear you're having trouble with this. Let’s check it out.

 

Have you seen Emerson’s last response? Let me know if that helps.

 

You can check out this handy guide for more information: Troubleshoot offline Nest camera or doorbell.

 

Thanks for the help, Emerson.

 

Regards,

Lance

EmersonB
Community Specialist
Community Specialist

Hey folks

@Stephencrothers, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for chiming in, Fraa.

I appreciate your response, Lance.
  
Best,
Emerson

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

 

I appreciate the help, Emerson.

 

Cheers,

Lance