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Assigning camera to new account

Marcella
Community Member

I can’t remember how I set up my original nest account so I created a new one. I get message that camera is assigned to another account and needs to be removed before I associate it  to my new google account I created to get around forgetting the old one. How can I do this since I don’t know the original account?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

To potentially resolve this you'll need to contact the support team directly. They may be able to offer you some options to resolve the problem, and you'll likely need proof of purchase.

  1. Go to Contact Us - Google Nest Help
  2. Select "Cameras", type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

Lance_L
Community Specialist
Community Specialist

Hi Marcella,

 

Thanks for posting — let me help you out.

 

Let's try the steps below:

 

  1. Unplug the camera(s).
  2. Wait at least 48 hours (2 days).
  3. Before the pairing process, change the Wi-Fi network SSID.
    Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
  4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
  5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
  6. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

I appreciate the help, davidking.

 

Best,

Lance

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Marcella, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, Lance and davidking.

Regards, 
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Marcella,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson