Bad customer support from google chat

[George_cy]

My google nest doorbell malfunctioned. I have tried all available troubleshooting with no result. After contacting google support using the chat platform it was pointed out that my device needs replacement.No problem with that but for a reason google can only proceed with replacement if they have RMA centre at the country of residence. This is very limiting for google customers all around the globe. I don't understand why google can not used post or any other courier service available to make the replacement. Or at least provide a refund for a problematic product purchased.

I have been trying for weeks to sort out the matter with various members of Google Customer Care Team without any result so far. I am very frustrated on how a company like google cannot solve such a simple transactional issue and allows for a loyal customer to  be put in so much trouble for such a simple thing. I am constantly keep getting transferred without any solution.  

I am a loyal google customer but from my current experience i have been greatly disappointed. I hope my feedback reaches someone that can do something proportional to google name and values...

[aperezdeleon]

Hi George_cy,

Thanks for letting us know about your situation.

Your frustration is completely understandable since your doorbell isn't working properly anymore. When we take a look at this article about the devices & services available by region, it's true that our devices and replacements aren't available in all regions.

However, since you acquired a device in an unsupported country, I suggest you fill out this form. While shipping directly to your region might not be possible, there might be another way we can reach a resolution.

Let me know once you've filled it out. I'll keep an eye out for your response. Then, a member of my team can reach out to you via email.

Regards,

Angel.

[George_cy]

Hello Angel. I haven't been able to open the form. The link mentioned as this form takes me to We need some more info page that i have already filled 

[aperezdeleon]

Hi George_cy,

Thanks for getting back to me.

The form you just filled out will allow my team to contact you directly. Thanks for letting me know you completed it. I was able to locate your ticket, so I'll let my team know and you can expect a response soon.

Let me know if you have any other questions.

Regards,

Angel.