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Battery Drains quick.

DamirD
Community Member

‎03-17-2024 03:45 PM

Hi, unable to figure out how to make the outdoor cameras last more than a week. It gets about 12 to 20 events a day, have everything on default. Summer or winter, although did get a message once for to cold and might reduce battery life last winter. Tried both 2.4 and 5ghz. 

Not even once was I able to get close to the 3 months, let alone 1 month. Most ever was 2 weeks. 

Got a pretty strong WiFi router, get full bars and they are about 20 feet to 40 feet from the router..

Prior that, I had Blink Cameras on the same WiFi network. Battery operated Blink cameras at that, and nearly lasted 2 years. About 20 months into it got messages about low battery on some of them.

I am really disappointed in the performance, bought a total of 9 cameras between the two homes, and same thing. Does not last in either place.

 

What else can I do? Main reason I’ve got em, because of good experience I’ve had on two wired Nest cameras, first gen, and Blink battery one were ok. But these perform very poorly.

 

I can’t believe that all of em are faulty. So what gives.

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Lance_L
Community Specialist
Community Specialist

‎03-26-2024 09:49 AM

Hello DamirD,

 

Thanks for reaching out to the Community and sharing all the details about the issue. I’d be happy to help you with the Nest camera. Let’s check it out.

 

To completely isolate the battery issue, let’s reset the cameras to factory settings. Please note that this will erase all data from the devices.

 

  1. Save any video history from the camera, if any. Follow this guide.
  2. Unmount the Nest camera, and then locate the reset pinhole on the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will be restored to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. For iOS devices, tap Settings > Privacy > Local Network and turn on Local Network Access for the Home app.
  11. Add the device back to the Google Home app.

 

Let me know how it goes.

 

All the best,

Lance

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