Battery Low NEST CAMERAS WITH FLOOD LIGHT

[RJacks92]

I purchased the Google nest camera with floodlight from Home depot at Christmas time.  Now the hard wired camera/ light is reporting low battery and in the home app the floodlight is not an option.  What the fix for this issue?

[MplsCustomer]

@RJacks92 

Do you have power ALWAYS turned on for the circuit for your floodlight camera?

[RJacks92]

Is that a setting on the hardware when I installed or a setting via the home app?

[MplsCustomer]

@RJacks92 

I'm just talking about whether, if your floodlight camera is on a circuit with a switch, is the switch always turned on?  The camera should always be connected to power; if it is, then the battery should never run down.  We have the Google Nest Camera (Battery), which is almost identical except that there is no floodlight, and we have it plugged in, and in 17 months in Minnesota winters, the battery has never run down because it does not get used.

[RJacks92]

The camera and light is plugged in and has power 24/7. As a matter of fact  the camera and light works it just is sending the battery message low to my home app and I cant control the floodlight via the app.

[MplsCustomer · Accepted solution]

@RJacks92 

Other customers in this forum have also reported getting messages about a low battery on their floodlight camera, without a clear explanation. Unless your camera is malfunctioning, I don't think the battery should deplete if the camera always has power, and you shouldn't lose control of the floodlight/

You could try contacting Support at https://support.google.com/googlenest/gethelp

My guess is that Support will ask you to remove the camera from the Google Home app, do a factory reset (see below), and reinstall it. I don't know if that will fix your issues.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-wit...

[RJacks92]

Yes it is always on

[LetDown1]

Don't expect any help from Nest support. They'll just walk you through an endless loop of factory resets, app resets, asking for phone info, etc. and then just transfer you to another person who does the same thing. Then they'll tell you they're having their engineering team look at your issue and you'll never hear from them again. When you call back and open another ticket, you'll go through the exact same thing again and you'll hear nothing from them again. I've wasted at least 4 hours in that loop. The cameras are junk, and the support is even worse.

[EmersonB]

Hello everyone,

@RJacks92, thanks for posting here in the Community. Try restarting your Wi-Fi router, mobile device and reinstall your Google Home app. In case you're still getting the same issue, try resetting your Nest Camera to the factory default.
 

To reset your Nest Camera:

1. Locate the reset button on the back of the camera.

• Tip: The reset button on our Nest Cam (battery) is located on the back of the camera head.

        2. Press and hold the button:

• At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

        3. Release the button. Your Nest Camera will restore to its factory settings.

        4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

        5. To remove it from the app, open the app, tap on the device, then tap Settings> Remove device> Confirm. Remember that every reset, your video history will get removed as             well.

I appreciate the help, MplsCustomer.

Best,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[RJacks92]

I seen all the responses and somehow the battery is no longer an issue.  It worked itself out.  Issue resolved 

[janthadeus]

Hi RJacks92,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, everyone!

Cheers,

JT

[RJacks92]

Sorry the issue is back again. There must be an issue with the camera. Do I take this camera back to Home Depot or is there A Google Nest warranty team that I can speak to?

[janthadeus]

Hey there,
 

Got it — thanks for letting us know. Let’s further check this — could you fill out this form and let us know once you’re done?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT