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Battery doorbell keeps going offline

Nathan_L
Community Member

Is my doorbell defective? It keeps going offline. I've worked through all the help and support fixes and nothing works. When I'm out it seems to come back online.

I appear to be one of many people that are having these issues. I've left feedback, surely they know there's and issue... Were is the fix!

I must admit, I am disappointed with Google's products. I bought 6 devices and I am very underwhelmed. They all seem very glitchy.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Nathan_L
Community Member

Hi Brad,

Unfortunately not. I rang the help line and spoke to an advisor, who talked me through a full reset and reinstall. This worked for just under 2days, again it's gone offline. I've reset my router, check WiFi signal strength, which is good, but it keeps going offline.

Any ideas?

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.