Battery doorbell not charging

[ZomB99]

All of a sudden, my Nest doorbell, (battery operated), will not charge. There was no issue up to this point. Pulled it down to put it on charge like I do every other Monday, and it will not charge at all. I know it's still functional as the doorbell is not completely deaf, and when I place back on the doorbell dock, it turns on as it's supposed to. Now the battery is down to 4%, and I can't get it to charge at all. Have had less than 2 years. Is this a warranty situation?

[Newbie2024]

The same thing happened to my doorbell. Purchased in November. 

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell battery is not charging. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Are you able to check the camera feed?
• Did you receive any notification from the Google Home app?
• Did you notice or experience any power outages recently?
• What's the status LED light?
• Did you get an error message?

In the meantime, let's check a few things:

• Ensure the charging cable is securely connected to both the doorbell and the power adapter.
• Try using the cable and adapter that came with the device.
• Check if the power outlet is working by plugging in another device.

Keep me posted.

Best regards, 

Melany

[LadyK_60]

Melany, I'm having the same problem. I retrieved my doorbell, plugged it into the usual charging cable and nothing. I received no notice from the app. It just isnt' charging. I even plugged in another smart device to determine if it's the charging cable. That wasnt the issue. I plugged it into a different charging cable, still nothing. Up until now, it's been working fine. If Google isn't able to resurrect our doorbells, can we at least get a considerably large percentage off a new one. 

[pereztzum]

Hi there!

I'm so sorry to hear that your Nest doorbell isn't charging. It can be really frustrating when your smart home devices don't work as expected.
Let's work together to find a solution.

• Can you tell me more about what you've tried so far?
• Could you describe the color of the LED light on the doorbell when you try to charge it?
• In the meantime, can you please provide me with a screenshot of the next:
  
  
  • Open theGoogle Home app.
  • Tap "Favorites" or "Devices".
  • Select your camera from the list of devices.
  • Tap "Settings".
  • Under "Device features", tap "Battery".

This information can help narrow down the potential causes.

To completely isolate the battery issue please perform a factory reset on your device.

Here are the steps on How to perform the factory reset on the Nest Doorbell Battery.

• Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
  • At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
  • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.
• Release the button.

We'll do our best to assist you and help get your doorbell back up and running.

Regards,

Brandon.