Battery drains in a single day, not holding charge

[Pip89]

Has anyone had this issue? I charge my nest doorbell (battery) using the supplied charger. I’ve reset the unit, discharging , etc. but my battery powered doorbell does not seem to be holding its charge. I have it setup only to record and notify within a small zone in front of my house, so it shouldn’t be an issue with the number of events. Battery saver is turned on and it’s default mode is to get the best battery life. I haven’t had any success in getting contacted back from google about replacing my very-likely defective product.

[janthadeus]

Hi Pip89,

Thanks for reaching out! I'm sorry for the delayed response. I know how you feel and I'm with you on this, let's get this sorted. Is your Nest Cam Battery exposed to extreme temperatures(sunlight, dust, rain and snow)? How frequently do you receive camera notifications? Also, do you keep it connected to the charger until its battery is full?

Going over these steps might help:

• Keep it connected to the charger until its battery is full.
• Adjust the angle of your camera to a more productive area that catches fewer unimportant activities.
• Reposition your camera where there's a shade to provide some cover.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi Pip89, 

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT