Best doorbell - not hardwired

[Chellie22]

I’ve recently recharged my doorbell and once I’ve put back out side and reconnected I can no longer see my history.  This has not happened before I’ve always been able to see the history.  How can I fix this please.

[moralesvicente]

Hi Chellie22, 

Thank you so much for posting in this community. I’m sorry that you no longer see the video history in your Nest Doorbell (battery). Don’t worry; I’m happy to help you. 

To provide you accurate information, please help me out by answering these following questions:

• Do you see an error code when you try to check your history video? 
• Do you have a subscription available? 
• If so, what type of subscription do you have? To check if your subscription is active, follow the instructions: 

1. Go to https://goo.gle/2NXcnMq and sign into your Google account.
2. At the top right, select your profile and select Subscriptions.
3. Under "Subscriptions," find "Nest Aware."

For your reference, check out this article: Buy Nest Aware subscription on the Google Store.

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel