I had 2 outdoor Nest cams in operation with which I was happy. I had 24/7 recording for $60/year. I then added a Nest doorbell and called to inquire about adding it to my service. I was told "no problem" and was persuaded to take the new improved Nest Aware subscription which allowed me to add as many cameras as I desired for the same $60/year. I thought I was getting a great deal. Silly me. When reviewing video history I noticed there were long gaps in the recordings. I thought for sure I had a router problem. No so. Tech support informed me that the "new improved" subscription only provided event recording, not 24/7. I was not informed of this when I subscribed. But why? Well, to get 24/7 recording on this "improved plan" I must now pay $120/year, a 100% increase in what I was paying. I feel as if I am being held hostage by Nest, since I have made a significant investment in their hardware. I feel the rep was not being forthright and honest and omitted rather important facts.
