Bluetooth issues when using doorbell audio

[EM_02]

I can't tell if it is my app or if it is the Bluetooth . So sometimes I sit in my car and watch the clippings from the doorbell while I'm at work. Whenever I open the Google home app, and go to the doorbell watch history. It displays in my car as I'm "calling" myself. That's not a problem as most apps when viewing live feeds the bluetooth program recognizes that as a "caller". The problem comes is when I exit the app and go back to listening to my music, it continues to display I am calling myself and refuses to play any music. Has anybody had a similar issue with their app or is it just the phone? The only way I can find to solve it is to shut off my bluetooth, shut off my car, and to go back to listening to music. Sometimes not even that works. Any ideas?

[EmersonB]

Hi EM_02,
 
Thanks for reaching out here in the Community. I know how confusing it is when your car recognizes you as if you're calling. To confirm what is the make and model of your mobile device? Have you tried using a different mobile device and see if it's still happening? Try disabling the bluetooth under app permissions of your mobile device.
 
Best,
Emerson

[EM_02]

I have a Samsung Galaxy Z Flip4 5G and I have tried my friend's Galaxy S22 5G and also tried a Google Pixel 6. I have done a software update on my device (Z Flip4) and I checked through all my bluetooth settings. On other apps (Amazon Ring) the caller notification still shows up but when I exit the Ring app the call "ends" and my music resumed. I have disabled bluetooth permissions for the home app for now until I figure out what happened.

[EmersonB]

Hi EM_02,

Thanks for getting back to us and for sharing with us your update about this issue. It seems like the Amazon ring is showing the same behavior as the Google Home app. We're also waiting for our Support Engineers on how we can proceed with this. We'll keep you posted.

Thanks,

Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, Emerson.

Thanks,

JT

[EM_02]

Hi. I appreciate the follow up but the issue seemed to have fixed itself. Have a great day/night!

[janthadeus]

Hello EM_02,

Sounds good! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT