12-19-2022 03:20 PM
I can’t get in touch with the guy I bought it from. Is there anything I can do to get it working and on my account
Answered! Go to the Recommended Answer.
12-24-2022 10:05 AM
Hello everyone,
@Travis583 thanks for posting here in the community. Let's see what we can do here. If the cameras were last connected to the same Wi-Fi network that the customer tries to pair them to, they need to change their Wi-Fi network's Service Set Identifier (SSID) before they start to pair them again. Otherwise, if they plug the camera back in without changing their Wi-Fi network details, the cameras reconnect to the server and block the Bluetooth pairing process.
Give these steps a try::
Keep us posted.
Thanks for answering JillG.
Best,
Emerson
12-19-2022 05:12 PM
Hi @Travis583
You will need to have the original owner remove it from their account. See this article for Nest devices which would be similar for the older DropCams Camera is connected to another account - Google Nest Help
12-24-2022 10:05 AM
Hello everyone,
@Travis583 thanks for posting here in the community. Let's see what we can do here. If the cameras were last connected to the same Wi-Fi network that the customer tries to pair them to, they need to change their Wi-Fi network's Service Set Identifier (SSID) before they start to pair them again. Otherwise, if they plug the camera back in without changing their Wi-Fi network details, the cameras reconnect to the server and block the Bluetooth pairing process.
Give these steps a try::
Keep us posted.
Thanks for answering JillG.
Best,
Emerson
12-27-2022 04:46 PM
Hey Travis583,
I want to make sure you're all good — how did the steps go?
I appreciate the help here, JillG and Emerson.
Thanks,
JT
12-28-2022 05:52 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie