Broke wall mount for nest hello

[iimkenny]

Hi I need to replace the wall mount piece that I connect the nest hello to. I went to take it off the wall and the top plastic piece that secures the doorbell to the mount unit snapped off so now the nest doorbell can be removed. 

[ai · Accepted solution]

Hi @iimkenny, 
Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai