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Broken Doorbell Lens

Flanican
Community Member

Hi there, my battery doorbell camera somehow fell off it's mount overnight. The legs is cracked and the camera is now useless. It's now just a doorbell. 

Is there anywhere to have a new lens fitted? It seems such a tiny thing to break and fatally wound the whole unit. Do Google repair them? Any independent places fix them?

 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Flanican 

I've seen several posts in this forum about the battery doorbell just falling off of its mount.  You could try contacting Support for a replacement (Google Nest does not have any repair services):

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

View Recommended Answer in original post

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Flanican 

I've seen several posts in this forum about the battery doorbell just falling off of its mount.  You could try contacting Support for a replacement (Google Nest does not have any repair services):

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.