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Broken Nest Doorbell Lens

Mayersassad
Community Member

Bought the Nest for Xmas. Finally got it up about 2 months ago. Followed the instructions and it felt secure. Worked great for about 2 weeks. Then it fell and the lens broke. We could still see mostly, so we put it up again. Again it felt secure. And it fell again the week later. Now it doesn't work at all. Very frustrating. Trying to figure out if it's fixable or if I just wasted a bunch of money

 Thanks Google.

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

Best bet is to submit a ticket using the below link and see what happens:

Support

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Yes, going to Support would be the best option for you.

 

Best Regards,

Brad.

 

Thanks for your help, Rubes!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad