Broken camera

[Ak2802]

Hi my camera is broken and I want replace 

[Rusell]

Hi Ak2802,

Thank you for posting in the community. I understand that your Nest camera is broken and you're requesting a replacement. Help is here!

To help me find the best solution, I'll need to ask you a few questions:

• What type of Nest camera do you have?
  
  • Please take a look at this article to confirm which Nest camera you have: Technical specs for Nest cameras and doorbells.
• Did you accidentally damage the device?
  
  • If so, Did you drop the device?
  • Did you remove the cover or disassemble it for any reason?
• Was the product purchased new or used?
• To help us get a better picture of what's happening, do you mind sharing a photo of how the damage looks?

Keep me posted. 

Best regards,

Rusell.