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CAMERA NEST

BROOKLYNBL
Community Member

So when I first set it up my camera would have a history timeline of events. It would show motion, sound, and people. With the last few days it no longer records people in the timeline. I will get a push notification about a person, but when I go to the app is not in the history/ cannot go back and see who it was.

When I go to timeline settings the only options are to show motion and sound. However In notification settings all three options are present. Is this an update issue?? My fiance has not had this problem on his phone

 
 
3 REPLIES 3

Rubes
Gold Product Expert
Gold Product Expert

Could it be that the “person” filter in the video history timeline has been turned off? There are normally numerous filters available such as sound, person, any activity zones and so on.

BROOKLYNBL
Community Member

no, all options are on.

BROOKLYNBL
Community Member

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