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CONNECT IQ CAMERA

GIANYS75
Community Member
 

 HELLO, WHEN I TURN ON THE CAMERA, I MEAN I SUPPLY IT, THE BLUE CIRCLE LIGHTS UP AND THEN IT CLOSES AND IT DOESN'T GO CONNECTED TO THE INTERNET. I CHECKED THE CABLE AND IT HAS CURRENT SO IT IS NOT BECAUSE OF THE CABLE

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi GIANYS75,

 

Thanks for reaching out. A few questions: do you have an Android or iPhone? Were there any changes to your Wi-Fi network? Also, are you trying to connect it to a 2.4 GHz or 5 GHz Wi-Fi network? Do you see an error code that starts with a C or NC? 

 

Try these steps:

 

  1. For ease of setup, make sure your camera is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router and the phone or tablet you're using for setup.
  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot your camera by removing the power cable, then reconnect it.
  6. Reboot your phone by pressing and holding its power button.
  7. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

I'd also recommend checking these settings:

 

  • VPN: Off
  • iCloud private relay: Off
  • Local network access: On

 

Best,

Jenelyn