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Callback Feature in AUSTRALIA - Saying Closed. Yet trying WITHIN AU hours of Operation

a8sud982uy382iw
Community Member

When I go to the Australia (AU) support pages, to call Australia Nest support.

Starting from here: https://support.google.com/googlenest/?hl=en-AU
It then redirects me to: https://support.google.com/googlenest/gethelp

Appears to be the US help site. 

I then request a CALL BACK. I check the hours of operation (Currently trying at 9 AM - AEDT, it is should have opened at 8 AEDT)

I then get a message to say I am trying out of hours (AS IF IT IS LOOKING UP THE US HOURS OF OPERATION)

I cant see any other way of getting a call back. It prefixes the Australian dialing code. But then it must look up the rules engine for US times. Major bug for Australian users. Same issue with trying to get an Australian phone number, from Australian help site. Gives me US number.

Surprised these bugs are yet to be raised. Really poor performance from Google functional testers not to pick up something so critical for the AU market 

What is the AUSTRALIAN nest support number?

4 REPLIES 4

a8sud982uy382iw
Community Member

Can I get a response from NEST Community Support please?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid I don't have a specific phone number for Australia as Support helps many people from many countries. You can fill out this Support Form first, and click next then there is an option for a phone call or chat. 

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS